Category: Administration
Keywords: Administration, Patient Experience, Microaggression, Discrimination (PubMed Search)
Posted: 3/27/2024 by Mercedes Torres, MD
(Updated: 12/9/2024)
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Do microaggressions and discrimination impact the patient experience in your ED? How can we address this?
This article is one of few studies to address this topic specifically in the ED. Authors used quantitative (discrimination scale) and qualitative (follow-up interviews) methods to answer this question in two urban academic EDs.
Common themes from patient responses provide food for thought and action in this regard:
Punches BE, Osuji E, Bischof JJ, et al. Patient perceptions of microaggressions and discrimination toward patients during emergency department care. Acad Emerg Med. 2023; 30: 1192-1200. doi:10.1111/acem.14767