Did you know that most patient experience responses are overwhelmingly positive? Rather than focusing all our attention on the bad, let’s focus on the good to promote clinician well-being. See below for a few key points from a recent study on this:
Physicians worry that the people who respond to patient experience surveys are more likely to be critical of their care. The opposite is actually true.
The authors found a 4:1 positive-to-negative ratio among 2.2 million patient experience responses collected by these authors.
Physicians and everyone else in health care are deeply motivated by the experience of giving good, patient-centered care.
Consider emphasizing positive patient experiences when providing feedback to emergency physicians. It will promote clinician well-being and help improve performance in your practice.
Dudley J and Lee TH. Patient Experience and Clinician Well-Being Aren’t Mutually Exclusive. Harvard Business Review. Published online at hbr.org, July 18, 2022.
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